Frequently Asked Questions
Everything you need to know about shopping with Something Went Wrong.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take up to 14 days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after checkout to request changes or cancellations via our support chat.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.